Shipping & Return Policy
Return Instructions
Slater-Gartrell Sports guarantees customer satisfaction. If you are not satisfied with your purchase please follow the instructions below to return the item.
- Warranty Claims: We will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturer. We cannot be responsible for manufacturer policy and/or processing.
- Some special order items may require a restocking fee prior to return. Please check with your sales associate. All returns must be in new condition and include all original manufacturer’s packaging. All closeout/blowout merchandise are final and can not be returned.
- Call (08) 9274 5788, return the merchandise with a note in the box, or fill out the form below explaining what was the issue with the product and if you want store credit or swapping of product.
- Please send the package back with a copy of the invoice and note within 30 days from the day you receive your order. Requests after 30 days are at our discretion.
- We will be glad to refund or exchange undamaged and unused items with no restocking fee within 30 days from the date of sale.
- For item exchanges: Slater-Gartrell Sports Sports, Inc. must wait to ship your product until the original item has been returned.
- Credit card refunds are credited back to the card used for the original purchase.
- Always insure the package for the full retail value of the item.
- Please return all items via Australia Post
- Please do not return any items via COD _ our shipping department cannot accept COD returns.
- Please return item to: Slater-Gartrell Sports. ATTN: Returns # (include a copy of the original invoice and explain what you want us to do with the order via a note or by filling the form below). 66 Helena Street, Midland WA 6056
Shipping & Return Policy
Please fill out the following form and we will be in contact with you via email soon
Store opening times
Mon - Wed: 9.00am - 5.30pm
Thu: 9.00am - 8.00pm
Fri - Sat: 9.00am - 5.30pm
Sun: 11am - 4pm
Customer Support
Sales Phone: +61 8 9250 8053
Schools & Clubs: +61 8 9274 5788
Email: [email protected]